Missing UR comments in the UR

Map Editors Community WME Local Issues Bugs
1

I received this email that there was a response to a UR: Waze Map EditorScreenshot 2023-07-31 at 10.25.34 AM.png|991x449

The reporter’s comments cannot be seen on Beta WME even though the issue tracker for the UR (highlighted in blue) shows that there was an update at the time I got my email.
(unavailable attachment: Screenshot 2023-07-31 at 10.29.24 AM.png)

It also cannot be seen on production WME even though the issue tracker for the UR (highlighted in blue) shows that there was an update at the time I got my email.
(unavailable attachment: Screenshot 2023-07-31 at 10.26.35 AM.png)

Note that the update times show 17 hr and 18 hr…they are because I took the screenshots at about 5 minutes apart - enough to trigger the hour change.

2

Hey Abc1357,

Thanks for the report. I am checking with the team, let you know if I have some updates.

Regards,
Nataliia

3

Hello,
we have also a case in Germany, but not completly the same, but it’s similar.

At first the reporter answered and the comments where visible. After a time the comments from the reporter are gone and now not visible anymore.
Permalink Prod: https://waze.com/de/editor?env=row&lat=49.44199&lon=7.81652&zoomLevel=18&mapUpdateRequest=20121795
Permalink Beta: https://beta.waze.com/de/editor?env=row&lat=49.44199&lon=7.81652&zoomLevel=18&mapUpdateRequest=20121795
Attached as Screenshots, Mails from the answers of the reporter which were send to “Zander2222” as editor which handelt this UR.IMG_3105.jpg
IMG_3106.jpg

IMG_3107.jpg
IMG_3108.jpg
IMG_3110.jpg
Regards
Peter

4

Thank you Peter for additional examples.

Regards,
Nataliia

5

Hi Everyone,

Is this issue still occurring? If so, please provide new examples.

Thank you in advance,
Nataliia

6

I have not seen it in a while, but it’s always been an irregular thing. Note that I reported this on Discuss in October 2022: https://www.waze.com/discuss/t/some-speed-camera-alerts-misbehaving/10959/243?u=rompompom

7

Hi Rompompom,

Thank you for your comment. This issue has been ongoing for quite some time and, unfortunately, has not been resolved yet.

Regards,
Nataliia

8

Brand new example: https://www.waze.com/nl/editor?zoom=5&lat=52.159409&lon=5.368091&mapUpdateRequest=22330558&env=row

9

Thank you Rompompom for this example. I have added it to the internal ticket and pinged the team.

Regards,
Nataliia

10

This report is missing the response from the reporter.

This is the text from the e-mail notification I received:

1 Like
11

Hi turbomkt,

Thanks for letting us know about this! I’ve submitted an internal issue to investigate it further.

Regards,
Darya

12

Hello @Nataliia_Staff, we have a new case in Germany. I can only link the PL, I am not the receiver of the mail after the first comment: Waze Karteneditor

14

Hi Dancingman81,

Thank you for the report . I’ve added it to the internal ticket.

Regards,
Darya

15

Hi Darya,

thank you. This is the mail content:
image

1 Like
16

I am bumping this Bug, as I am currently experiencing it with one UR, in both Prod and Beta WME. I suspect it may be something on the backend handing of UR replies, not specific to WME or the Client.

Links to UR (Beta and Prod WME):
https://beta.waze.com/en-US/editor?env=usa&lat=37.83849&lon=-112.90595&marker=true&zoomLevel=17&mapUpdateRequest=11919277
https://www.waze.com/en-US/editor?env=usa&lat=37.83849&lon=-112.90595&marker=true&zoomLevel=17&mapUpdateRequest=11919277

As shown below, the UR was submitted on Saturday 2024-11-16 at 11:25 local time. I replied that evening at 18:57. The reporter responded with more details on Monday 2024-11-18 at 13:19 local time. I immediately received an email with their response, as shown below. However, on the UR in WME, the only Conversation message showing is my initial message reaching out to the reporter for more information and clarification about the problem they reported, not their response.

image
image1920×786 116 KB

Interestingly (yellow highlight in the email), they also reported unusual behavior: “Sorry for the wait. It sent me your message in email, but for some reason, it took a while to come into waze inbox.”

In my Waze Inbox, I see the same thing as I see in WME. My initial reach-out message to them, but no reply.

Screenshot_20241119-081558
Screenshot_20241119-0815581080×2763 363 KB

I will let them know that I have made some map correction that should fix their route problem, but that I am leaving their report open for staff to investigate the problems sending and receiving messages.

Thanks!

17

Hi rocketsciguy,

Thank you for the report! I’ve added it to the internal ticket some time ago, but forgot to reply you here.

Regards,
Darya

18

Thanks for letting me know! I assume that whatever data can be collected from the report has already been collected, and will close the UR.

1 Like
20

Hello Editors!

We continue to investigate this issue and therefore would need some fresh examples - we cannot see logs for UR comments which are older then 30 days.
If you have experienced the issue over the last 30 days, we will appreciate your examples.

Thank you,
Olesya

21

Hello all,

@abc1357 @turbomkt @Dancingman81 @rompompom @pox_online @rocketsciguy

Could you please provide your feedback on this issue in case you have received URs over the last 30 days?

Thank you in advance,
Olesya